Gulati, Ranjay: Reorganize for Resilience

Putting Customers at the Center of Your Businesspopis: In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid "silos" they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and increasing profitability by immersing themselves in the lives of their customers. This book shows how resilient organizations cut through internal barriers that impede action, build bridges between warring divisions, and transform former competitors into collaborators.

Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience:

· Coordination: Connect, eradicate, or restructure silos to enable swift responses.

· Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions.

· Clout: Redistribute power to "bridge builders" and customer champions.

· Capability: Develop employees' skills at tackling changing customer needs.

· Connection: Blend partners' offerings with yours to provide unique customer solutions.autor/autori: Gulati, Ranjayvydal: Harvard Business Pre, 2009číslo produktu: 10196347dodanie: v SR: od 2 €, pri objednávkach cez obooks.sk osobný odber 2x Bratislava (0 €), na 500+ PickUp pointoch (od 2 €) ; v ČR: dodanie od 75 Kč a osobný odber v 2000+ miestach; v EU a svet: platba vopred, poštovné podľa váhypoznámka: Fotografia je ilustračný obrázok, použitý produkt môže vykazovať známky menšieho, alebo väčšieho použitia, nemusí mať prebal ak ho mal pri výrobe, prílohy a odnímateľné časti. Poskytujeme plnú záruku na vnútro knihy, t.j. je prevedená ručná kontrola chýbajúcich strán a ich čistoty.

Putting Customers at the Center of Your Businesspopis: In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid "silos" they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad...